Wayfair Inc. was founded in 2002 by Niraj Shah and Steve Conine. Its first makeshift headquarters was in Boston, Massachusetts. The company sells almost fourteen million items from more than eleven thousand suppliers from around the world. Its warehouses are all around the United States, including Canada, Germany, Ireland, and the United Kingdom. Other than the company’s website it operates four other branded retail websites: Joss and Main, AllModern, Birch Lane, and Perigold.
The moment you open the company’s main website you find the search bar where it says, “Find anything home….” This very statement depicts that on this website you will find each and everything related to designing a home. The other thing is a toggle for Home Improvement, here you can look for items you can replace and buy new ones. The layout catalog of categories includes furniture, outdoor, bedding and bath, rugs, décor and pillows, organization, lighting, kitchen, baby and kids, home improvement, appliances, and pets. Other than this you can find the option of room ideas and sales.
Wayfair shipping policies
Wayfair places customer satisfaction at the top and aims to provide you with fast, reliable, and safe delivery services. They mainly deliver between Monday and Friday. For every item, you can find different shipping options in the cart section and product page.
Due to the diverse range of items the company sells, it has divided the items into two categories:
Small Items:
Packages that weigh less than 150lbs are sent through UPS or FedEx.
Large Items:
These are sent through carriers that the company trusts and those which specialize in handling huge, and weighty items. These items require more effort so they take a minimum of one and a maximum of three weeks for delivery.
Shipping Costs
Wayfair offers free shipping on most orders. They follow two conditions for it:
All orders under $35 are charged with a fee of $4.99.
Orders above $35 qualify for free shipping.
Other than this, always look out for the site carefully. The company has written Free Shipping wherever it applies. It is mainly written below the price of the product.
If your order does not qualify for free shipping then the amount charged would be shown in the cart, with the total of the products and during checkout.
Note that extra shipping charges might apply when you want your order delivered to Alaska, Hawaii, and U.S. Territories.
Besides all this, sales tax might also apply in case your order is subject to that.
Process of delivering large items
Firstly, you choose the shipping option of your own choice. The options differ by item.
Secondly, after you have chosen your option your product is picked up from the warehouse. At this point, a mail confirming shipping is sent.
Thirdly, the product is shipped to some local delivery agent.
Fourthly, now that the order has reached the local delivery agent, that company would contact you and ask you to schedule your delivery where you need to give them a date and time.
Lastly, when the product is finally delivered to you, check for any damages and enjoy your product.
List of delivery options in Large Items
Truck would come outside your house and you would have to unload yourself.
Truck would come outside your house and the delivery team would unload it for you.
The delivery team would unload it for you and then place it somewhere safe outside your house.
The item would be brought inside your house by the delivery team.
If you want it to be placed in your backyard it would be placed there by the delivery team.
The delivery team would place your product in the room of your own choice.
If you wish to do nothing, then the delivery team would unload, unbox, and assemble the product for you and would also remove the waste packaging after that.
Shipping Small Items
Express shipping: within one day
Expedited shipping: within 2 days
Ground shipping: 1-7 days
Economy shipping: 3-8 days
You can check the status of your order anytime through the My Orders toggle in your account. There you can see its present status and the arrival date.
To conclude, Wayfair uses reliable and good companies which know their work. Both UPS and FedEx have proved themselves to be doing great in shipping. As both these companies have accurate tracking capabilities, tracking your order for you would be hassle-free. If you still face any difficulty, you can click on Contact Us. The support team is available from Monday to Friday between 8 AM Midnight EST and on Saturday from 8 AM to 8 PM EST and on Sundays between 9 AM to 6 PM EST.
