PetSmart uses United States Postal Services (USPS) for shipping its online orders. Apart from USPS, PetSmart also partners with DoorDash for same-day delivery from stores to customers on-demand.
Who Does Petsmart Use For Shipping?
PetSmart pet superstore ship online orders to customers via air as well as ground shipping. It also delivers products from the retail store on the same day order was placed. For shipping of packages, PetSmart uses the following shipping services-
United States Postal Services (USPS)
The United States Postal Services (USPS) is a postal service run under the supervision of the government of the USA. Many e-commerce companies use USPS for shipping their packages. PetSmart is also one such company. PetSmart uses USPS’s air as well as ground services for fast and standard deliveries. Notably, USPS ships packages in all the states of America.
DoorDash
PetSmart has partnered with DoorDash a few years back to fulfill the same-day delivery facility on customer demand. In the USA, DoorDash has connected with around 1500 PetSmart retail stores to facilitate delivery of pet items, a customer ordered on the same day. Notably, all the PetSmart products are available for Doordash’s same-day delivery facility.
Process Of Delivering Packages In Petsmart
PetSmart standard delivery time in 48 contiguous states in 3 to 5 business days via USPS Ground shipping. However, PetSmart also facilitates faster shipping via USPS air shipping services. Customers can demand a two-day shipping or the next-day shipping option while checking out. However, the order could be delivered only in business days.
The delivery time to Hawaii and Alaska is different from the rest of the states. The standard delivery time to these two states is 3 to 8 business days. The next-day delivery facility is not available in Hawaii and Alaska. However, the two-day air shipping is delivered in 2 to 3 business days.
PetSmart also delivers to APO/FPO military addresses and B.O. Boxes in the USA via USPS. However, to these locations, the packages ship only in standard time which is 3 to 8 business days.
Cost Of Petsmart Shipping
The cost of PetSmart shipping depends on the shipping method you chose. Based on the shipping method, the cost of shipping is as follows-
Standard delivery/ UPS Ground delivery
The cost of standard delivery changes according to the cost of the package to be shipped. Order worth less than $100 charges $6 delivery fees. Similarly for orders between $100 – $200 delivery charges are $8. $10 is charged for items worth $200 – $500. And for orders that cost more than $500, delivery charges are $16.
Two-day air shipping
The cost of two-day air shipping starts from $10 for orders worth less than 100. Similarly, for orders cost between $100 – and $500, delivery charges are taken at $16. And for orders worth more than $500, $21 is taken as delivery charges.
Next-day air shipping
The next-day air shipping is the costliest. It starts from $16 delivery charges for orders that cost less than $100. For orders that cost between $100 – and $500, delivery charges up to $22 are taken. While for orders worth more than $500, $30 delivery charges are taken.
Customer Reviews On Petsmart Shipping Services
Customers have mixed experiences with PetSmart shipping services. In most places, standard deliveries are made on time which is within three to five days. But the recently started DoorDash same-day shipping has many flaws. Customers who had used DoorDash for getting same-day delivery from PetSmart are quite disappointed. Their order didn’t reach on time. Some even didn’t receive the order on the same day.
Conclusion
The pet retail store chain PetSmart uses Unites States Postal Services for shipping its packages of online orders. US Postal Services aids PetSmart via USPS Ground shipping, USPS two-days air shipping, and USPS next-day shipping in 48 US states. However, in Hawaii and Alaska next-day air shipping is not available. Here, parcels are delivered in standard time or via a two-days air shipment delivery option. The postal service offers air as well as ground shipping options to the customers.
Can I Track The Shipping Of Petsmart Packages?
Answer: PetSmart uses USPS for shipping and it does have a tracking facility for ground and air shipment. So, customers can track the progress in the shipping of their orders.
Who Does Petsmart Use For Taking Returns?
Answer: PetSmart accepts returns of customers made via USPS, FedEx, UPS, etc transport or courier companies. However, it advises returning the package via insured and trackable courier services.
Who Pays The Return Shipping Charges While Making A Return To Petsmart Via Courier?
Answer: Customers have to pay the return shipping charges while returning a package to PetSmart. However, if the return is due to a manufacturing defect or any other seller error, then PetSmart will refund the return shipping charges.
